If you are a consumer within the meaning of §13 BGB, you have a right of withdrawal. The right of withdrawal does not apply to distance contracts that are clearly tailored to personal needs or that are not suitable for return due to their nature.

Cancellation policy 

Right of withdrawal

In the case of a purchase, you have the right to revoke the contract within 14 days without giving reasons. The revocation period begins fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods. In order to exercise your right of revocation, you must send us

Hello Jack GmbH
Mühlenstrasse 23 B
13187 Berlin

EMail: hi@hellojack.eu 

by means of a clear declaration (e.g. by post or email) of your decision to revoke this contract.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Financed transactions

If you finance this contract by means of a loan and revoke it later, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender makes use of our cooperation with regard to the financing. If the loan has already accrued to us when the revocation takes effect or when the goods are returned, your lender shall enter into our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation or the return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you wish to avoid a contractual obligation as far as possible, make use of your right of revocation and also revoke the loan agreement if you are also entitled to a right of revocation for this.


Consequences of revocation

If you revoke this contract, we must repay you all payments we have received from you, including delivery costs, without delay and at the latest within 14 days of the day on which we received notification of your revocation of this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

End of the cancellation policy